Orders and Delivery
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Where do you ship?
We ship worldwide.
When will my order ship?
Orders are processed and shipped within 2–5 business days. Processing times may be longer during launches or high-volume periods.
How much does shipping cost?
Fee U.S shipping. International rates calcualted at checkout.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a confirmation email with tracking details.
What is your return/exchange policy?
Unused, unworn items in original packaging may be returned within 14 days of delivery.
What if my order arrives damaged or incorrect?
Contact support@nebufootwear.com within 48 hours of delivery, and we’ll take care of it.
Who can I contact for order questions?
Email support@nebufootwear.com and include your order number for faster assistance.
Returns and Refunds
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What is your return policy?
Items must be unused, unworn, and in original packaging to be eligible for return within 14 days of delivery.
How do I start a return?
Email support@nebufootwear.com with your order number to begin the return process.
Are refunds available?
Approved returns are refunded to the original payment method once received and inspected.
How long do refunds take?
Refunds are processed within 5–10 business days after the return is received.
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
What items are non-returnable?
* Worn or used items
* Items without original packaging
* Final sale or limited release items
Can I exchange my order?
Exchanges are available for size changes, subject to inventory availability.
